Privacy Policy
Effective Date: 9 July 2026
At Indigo Earth Naturopathy, your privacy is important to me. I am committed to protecting your personal information and handling your health information with care, confidentiality and respect. This Privacy Policy explains how I collect, use, disclose, store and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using this website, booking an appointment, or engaging my services, you acknowledge that you have read and understood this Privacy Policy.
1. Who I Am
Indigo Earth Naturopathy is an Australian telehealth naturopathic clinic providing evidence-informed healthcare services to clients throughout Australia.If you have any questions about this Privacy Policy or how your information is managed, you can contact:
Indigo Earth Naturopathy
Email: indigoearthnaturopathy@gmail.com
Website: www.indigoearthnaturopathy.com.au
2. What Personal Information I Collect
To provide safe and effective naturopathic care, I may collect information including:
Personal Information
Full name
Date of birth
Residential address
Postal address
Telephone number
Email address
Emergency contact details
Health Information
Health information is considered sensitive information under Australian privacy law. This may include:
Medical history
Current symptoms
Previous diagnoses
Medications
Nutritional supplements
Allergies and intolerances
Pathology and diagnostic test results
Functional testing results
Family medical history
Lifestyle information
Dietary information
Consultation notes
Treatment plans
Progress notes
Financial Information
Where applicable I may collect:
Payment records
Invoice history
Transaction information
Payment card details are processed securely through third-party payment providers and are not stored by Indigo Earth Naturopathy.
Website Information
When you visit my website, information may automatically be collected including:
IP address
Browser type
Device information
Pages viewed
Time spent on pages
Referral source
Cookies and analytics data
3. How Your Information Is Collected
Information may be collected when you:
Book an appointment
Complete online forms
Complete client questionnaires
Attend consultations
Send emails
Contact me through the website
Subscribe to newsletters
Download educational resources
Purchase services
Interact via social media
Participate in surveys
With your consent, information may also be collected from:
Your GP
Specialists Allied health practitioners
Laboratories
Functional testing providers
Other healthcare professionals involved in your care
4. Why I Collect Your Information
Your information is collected so I can:
Provide personalised naturopathic healthcare
Develop treatment plans
Assess your health history
Monitor your progress
Recommend pathology or functional testing where appropriate
Dispense practitioner-only supplements where applicable
Communicate regarding appointments
Send treatment plans
Process payments
Maintain accurate clinical records
Meet legal and professional obligations
Improve the quality of my services
Respond to enquiries
Where you have given consent, I may also send educational information, newsletters, clinic updates or promotional material. You may unsubscribe from these communications at any time.
5. Consent
By providing your personal information, you consent to the collection, use and disclosure of your information for the purposes described in this Privacy Policy. You may withdraw your consent at any time where legally permitted by contacting Indigo Earth Naturopathy. Please note that withdrawing consent may limit my ability to provide safe and appropriate healthcare.
6. Disclosure of Your Information
Your personal information will remain confidential unless:
You provide consent, disclosure is required to provide healthcare services, disclosure is required by law, or disclosure is necessary to prevent a serious threat to life, health or safety. Your information may be disclosed to: your GP, medical specialists, allied health practitioners, pathology providers, functional testing providers, payment processors, professional advisers, regulatory authorities where required by law. Indigo Earth Naturopathy does not sell, rent or trade personal information.
7. Overseas Disclosure
Some third-party service providers used by Indigo Earth Naturopathy may store or process data on servers located outside Australia. These providers may include: secure practice management software, cloud storage providers, email service providers, website hosting providers, payment processors. Reasonable steps are taken to ensure these providers maintain appropriate privacy and security standards consistent with Australian privacy legislation.
8. Storage and Security
Protecting your information is a priority. Reasonable steps are taken to safeguard your information through: encrypted practice management software, password-protected systems, secure cloud storage, restricted access to client records, secure telehealth platforms, antivirus and cybersecurity measures where appropriate. Despite these safeguards, no method of electronic transmission or storage can be guaranteed to be completely secure.
9. Telehealth Privacy
Consultations are conducted via secure telehealth platforms. You are encouraged to attend appointments from a private location where your personal health information cannot be overheard by others. Consultations are not recorded unless you provide explicit written consent.
10. Website Cookies and Analytics
My website may use cookies and similar technologies to improve your browsing experience. Cookies may help: remember your preferences, understand website usage, improve website performance, and measure marketing effectiveness. Analytics tools may collect anonymous information about website traffic and visitor behaviour. You may disable cookies through your browser settings, although some website functions may be affected.
11. Marketing Communications
If you choose to subscribe to newsletters or receive educational resources, I may contact you with: clinic news, health education, promotions, new services, wellness resources. You may unsubscribe at any time using the unsubscribe link or by contacting Indigo Earth Naturopathy directly.
12. Children's Privacy
Where services are provided to individuals under 18 years of age, consent will generally be obtained from a parent or legal guardian where required by law. Information relating to minors is managed with the same level of confidentiality and protection as adult records.
13. Accessing and Correcting Your Information
You may request access to your personal information or request corrections if you believe information is inaccurate, incomplete or out of date. Requests should be made in writing to: indigoearthnaturopathy@gmail.com
Requests will generally be responded to within 30 days. A reasonable administrative fee may apply for extensive record requests where permitted by law.
14. Retention of Records
Clinical records are retained in accordance with applicable Australian legal and professional requirements. Generally, records are retained for :at least 7 years from your last consultation; or for minors, until the individual reaches 25 years of age, where required by law. When records are no longer required, they will be securely destroyed or permanently de-identified.
15. Third-Party Websites
My website may contain links to external websites. I am not responsible for the privacy practices or content of third-party websites and encourage you to read their privacy policies before providing personal information.
16. Privacy Complaints
If you believe your privacy has been breached, please contact me first so I can investigate the matter.
Email:indigoearthnaturopathy@gmail.com
I aim to respond within a reasonable timeframe. If you are not satisfied with the outcome, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
17. Changes to this Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in legislation, professional requirements or clinic operations. The most current version will always be available on the Indigo Earth Naturopathy website.
Contact
Indigo Earth Naturopathy
Email: indigoearthnaturopathy@gmail.com
Thank you for trusting Indigo Earth Naturopathy with your health. I am committed to protecting your privacy and handling your personal information with care, professionalism and integrity.